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The “Crisis Text Line” Helps Thousands of Young People Each Day

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The Crisis Text Line provides free support and “active listening" for teens through the method of communication that many people now prefer. Volunteers are available around the clock and communicate with thousands of users in need every day.

The organization’s quantified approach, based on five million texts, has produced a unique collection of mental-health data. C.T.L. has found that depression peaks at 8pm, anxiety at 11pm, self-harm at 4am, and substance abuse at 5am.
Counselors are trained to put texters at ease and not to jump too quickly into a problem-solving mode. Open-ended questions are good; “why” questions are bad. Also bad: making assumptions about the texter’s gender or sexual orientation, sounding like a robot, using language that a young person might not know.

If you need help, you can reach the Crisis Text Line by texting START to 741741.

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The “Help Someone for Free” Experiment: Results & Observations

Greetings from the road to Anchorage, Alaska—or actually the sky, since it's a long drive to Anchorage for most of us.

Last week we had a real-time experiment where I invited readers to offer something for free. We received hundreds of submissions, many of them in the comments thread of the original post and many others through independent blog posts.

Today I'll share a few highlights from the original post, as well as a couple of observations on the process.

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