The Crisis Text Line provides free support and “active listening” for teens through the method of communication that many people now prefer. Volunteers are available around the clock and communicate with thousands of users in need every day.
The organization’s quantified approach, based on five million texts, has produced a unique collection of mental-health data. C.T.L. has found that depression peaks at 8pm, anxiety at 11pm, self-harm at 4am, and substance abuse at 5am.
Counselors are trained to put texters at ease and not to jump too quickly into a problem-solving mode. Open-ended questions are good; “why” questions are bad. Also bad: making assumptions about the texter’s gender or sexual orientation, sounding like a robot, using language that a young person might not know.
If you need help, you can reach the Crisis Text Line by texting START to 741741.
Link: R U There?